TELEMARKETING
AKA Direct specializes in low-volume, high-value inbound call handling where dedication and professionalism are of the utmost importance. This is mostly business-to-business inquiry calls and surveys where the call center's trained, courteous staff can make beneficial use of their intimate knowledge and special concerns of both the caller and AKA's customer. AKA Direct has call transfer capability allowing us to act as the "gatekeeper" and redirect important inquiry calls to the client's in-house staff, when requested. AKA Direct also offers complete database support which provides extensive scripting and conditional data capture capability as well as full service order entry processing.
When more extensive telemarketing capabilities are needed, AKA Direct calls on their strategic partner, Telemark - Portland's premier inbound telemarketing company. Integrating the services of AKA Direct and Telemark are seamless to our clients and their customers. The result is a partnership which delivers all of the advantages of dealing with a single, full service vendor augmented by the resources available from independently owned and operated specialists.
DATA PROCESSING
AKA Direct has provided high quality, fast turnaround, data entry, caging & cashiering, rebate handling and batching & sourcing services since 1968. Our experienced in-house data entry staff are specialists in name, address and demographic as well as BRC and survey document entry. The department has its own dedicated, high performance computer network for high-speed, off-line data entry and validation.
The operating environment is Key Entry III, a high performance data entry software package recognized worldwide as the leader in high volume transaction processing. On-line Database Management is accomplished via direct connections to AKA's database host systems.
The combination of these resources allows AKA to successfully undertake data capture projects of up to 10,000 incoming documents per day with a maximum ramp-up period of 3 days to enter over 20,000 documents per day during peak loads. Our ability to increase this volume capacity in a very short period of time assures our customers of our ability to respond to the wildest fluctuations in incoming inquiry volume without unnecessary hang-ups, capacity charges, or guaranteed minimums.
To contact AKA Direct for further information on our telemarketing and data processing services, please click here.
